This Privacy Policy explains how Resona ("we", "our", or "us") collects, uses, stores, and protects information when you use the Resona website, parent portal, and companion services.
1. Information we collect
- Account information: name, email address, phone number, authentication details, and organization/household membership.
- Child profile settings you provide: preferred name, routines, boundaries, notes, and communication preferences.
- Conversation and safety data: message history, memory highlights, detector/safety events, and moderation outcomes.
- Billing data: subscription status, plan metadata, usage records, and payment events from Stripe.
- Technical data: IP address, device/browser information, session events, and basic logs used for security and reliability.
2. How we use information
- Provide and maintain the parent portal and companion functionality.
- Support safety features, policy enforcement, and incident review workflows.
- Authenticate users, enforce tenant/role access controls, and prevent abuse.
- Process subscriptions and usage-based billing.
- Improve product quality, reliability, and support response.
3. SMS and voice communications
When messaging or voice features are enabled, we process communication metadata and content necessary to deliver service features, safety controls, and transcript visibility in the parent portal.
4. Data sharing
We do not sell personal information. We share data only with service providers needed to operate Resona, including infrastructure, authentication, messaging/voice, AI, and payment processors, under contractual obligations appropriate to their role.
5. Data retention
We retain data for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category and account status.
6. Security
We apply reasonable administrative, technical, and organizational safeguards, including access controls, transport encryption, authentication protections, and audit logging. No method of transmission or storage is guaranteed to be absolutely secure.
7. Children and guardian responsibility
Resona is intended for use by authorized adults managing household settings. Account owners are responsible for lawful consent, supervision, and applicable obligations in their jurisdiction.
8. Your choices and rights
You may request account updates, access, or deletion by contacting support. We may retain certain data where required by law or for legitimate business/security purposes.
9. Policy updates
We may update this Privacy Policy periodically. Material changes will be posted with an updated effective date.
10. Contact
For privacy questions, contact support@resona.chat.